I am amazed at how so many people are ineffective in their job.
Some are in their current position because of the Peter Principle which Wikipedia defines as: “A concept in which the selection of a candidate for a position is based on their performance in their current role rather than on their abilities relevant to the intended role. People will be promoted until they reach their ‘position of incompetence.’"
While many of us have been promoted to a new position lacking the necessary skills for the job, we learned on the job and became very effective in our new role.
A lot of employees are ineffective because they don’t communicate.
Some rules I have for myself and expect of others:
Answer your phone if you’re available. Don’t let it roll into voice mail.
Promptly return calls.
Reply to emails determined to be legitimate.
Keep your promises and do what you say you are going to do for others.
Ironically, I have found that those at the top of corporations do this best. Most CEOs/COOs who I have worked with answer the phone, return calls, reply to emails and keep their promises.
I don't accept the excuse “I’m too busy."
Effective communication can lead to new people in your network, reconnecting with those in your network and new opportunities.
A related blog: Sales Success Secrets